Payment methods
At carmachupicchu.com, we are committed to offering our customers a safe and efficient booking experience, which is why we have integrated various online payment options. All payments are processed through reliable platforms with high-security standards, ensuring that the transaction is carried out quickly and securely.
Available Options:
- Visa: With Visa, our customers enjoy a widely recognized and globally used option. Transactions are carried out securely, allowing payments to be made smoothly and in real-time.
- MasterCard: MasterCard is another preferred credit card among users worldwide. It offers a fast and secure payment process, with encryption technologies that protect customers’ financial information.
- American Express: This card is associated with prestige and high-security standards. Customers who choose American Express can complete their payments efficiently, benefiting from strong transaction protection.
- Diners Club: Diners Club offers a flexible and secure alternative for those who prefer this option. It enables fast and reliable payments, catering to the needs of various users.
- PayPal: PayPal is a leading online payment platform that allows transactions without directly sharing credit card details. This method adds an extra layer of security, keeping sensitive information protected during the payment process.
Payment Process and Security
- Reservation and Confirmation: All payments must be made 100% online during the booking process. Once the transaction is completed, a digital receipt is immediately sent to the provided email, confirming the service reservation.
- Security: Protecting your data is our top priority. That is why we use encryption systems and state-of-the-art security protocols, ensuring that all financial information is handled confidentially and securely.
- Customer Support: If any questions or issues arise during the payment process, our customer support team is available from 9:00 AM to 6:00 PM. Additionally, changes and modifications must be sent clearly and concisely to the email info@machupicchuterra.com, ensuring a quick and efficient response.
How to Purchase the Mobility Service? – Step-by-Step Purchase
Step 1: Visit www.carmachupicchu.com and explore our platform. There, you can choose from our various tours throughout Cusco or the private mobility service that takes you to your hotel, airport, or bus terminal. To fully understand each service, we recommend reviewing all the detailed information on the website or contacting one of our sales agents via email or WhatsApp. Once you find the experience that best suits your needs, click on “Book Now.”
Step 2: After selecting the desired service, you will need to complete the booking form on our page.
- For tours, check the availability of the experience (whether it’s a tour of archaeological sites, city walks, or visits to tourist attractions in Cusco).
- For private mobility service, confirm that the transfer is available on the date you need.
- Next, enter your personal details: full name, email, mobile phone number, nationality, date of birth, and document number. If you require pickup from your hotel, provide the name and exact location, or specify your transfer destination (airport or bus terminal).
Step 3: Once the form is completed, you will have the option to add additional details about your service. You can specify the exact pickup point, the desired itinerary for tours, your expectations, or any special requests (e.g., extending your visit at a specific site). Carefully review all the entered information. Remember that if changes or cancellations are needed, they will be subject to a penalty ranging from 10% to 25% of the total service value. Once you are satisfied, click on “Confirm Booking” and choose from the available payment methods: Visa, MasterCard, American Express, Diners Club, or PayPal. All our payment methods guarantee secure transactions and the privacy of your data. You can also request a payment link (“invoice”) through our sales agents via email or WhatsApp.
Step 4: Once the payment is completed, you will receive a confirmation email at the registered address. We recommend checking both your inbox and spam folder to ensure you receive all our communications. If you have any questions or need assistance before your service, our sales team is available via WhatsApp or email at info@machupicchuterra.com.
- For tours, a tour guide will contact you to coordinate a brief informational meeting at the previously agreed location (usually in the lobby of your hotel in Cusco).
- For mobility services, an agent will contact you to confirm the pickup or transfer details to your selected destination.
Security During the Service Purchase
“Carmachupicchu” is part of Machupicchu Terra, a tourism operator agency with more than ten years of experience in the tourism sector. It features the best professional guides, originally from Cusco, who are fluent in multiple languages.
The website and payment methods of ‘Carmachupicchu’ are secured with an SSL security system (Secure Sockets Layer Internet security certificate). This ensures that all data provided by visitors remains protected and private.