Terms and conditions

Here we provide all the information, details, and important points that regulate the services offered by Carmachupicchu.com, in the form of a contract. This document is official and outlines the terms and conditions from the purchasing process, payment conditions, and more. All of this is to ensure the safety and trust of our customers.

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• Carmachupicchu.com is a virtual platform dedicated to offering tourism services. It is part of Machupicchu Terra S.R.L., a tourism agency in Cusco, Peru. This agency is registered with the Ministry of Culture under code: MA0473.
• This document constitutes a contract, and it will clearly and concisely present all matters related to the services offered on the Carmachupicchu.com platform.
• By offering its services, Carmachupicchu.com is the sole entity with the authority to modify, restrict, or expand the terms of this contract or document. In this regard, Carmachupicchu will provide services to clients, the second party to the service contract. Clients must read and understand these conditions before making a reservation for the services they wish to book.
• The client, as the second party, agrees to the terms and conditions set forth in this document when acquiring the services offered by Carmachupicchu.com. A thorough reading is essential, as the same terms and conditions apply to all services.
• Remember that you can ask any questions at the time of booking by contacting our travel advisors. They will resolve your inquiries to prevent misunderstandings or confusion, allowing you to access services with complete confidence.

• CARMACHUPICCHU: A virtual private transportation platform in Cusco, specializing in transfers to various tourist destinations, including Machu Picchu via Santa Teresa (Hidroeléctrica), Sacred Valley, Maras and Moray, Rainbow Mountain, Humantay Lagoon, South Valley, as well as private transfers to the airport, hotels, and train stations.
• CLIENT: A natural or legal person who utilizes Carmachupicchu’s private transportation services.

• The Client can access the Carmachupicchu virtual platform from anywhere in the world to make a reservation online.
• To purchase any service, it is imperative that the Client has an email address, where the reservation form, payment invoice, and service confirmation will be sent in digital format.
• To complete the purchase process, the Client must fill out the reservation form available on our website. The required fields of the reservation form must be completed with the data appearing on an official and valid identification document from their country of origin, such as a passport, D.N.I., personal identification document, foreign resident card, etc.
• Once the reservation is submitted, the information will be verified, and a payment form will be generated according to the selected payment method. After full payment, Carmachupicchu will proceed to send the receipt via email.
• To begin the trip, the client must simply show up on the indicated date. In some cases, arrangements must be made for pickup from their hotel or similar locations. The Carmachupicchu team will contact the client to provide details, notify of possible changes, or offer additional information before starting the trip and continuing with the scheduled itinerary or requested service.

• The Carmachupicchu website offers private transportation to various tourist destinations in Cusco, including Machu Picchu via Santa Teresa (Hydroelectric), Sacred Valley, Rainbow Mountain, Humantay Lagoon, South Valley, and transfers to the airport or train stations.
• The platform allows for the secure and easy acquisition of these services.
• Carmachupicchu will make every effort to keep customers informed and address their needs with the highest level of safety and efficiency.
• All Carmachupicchu team members work together to ensure safety during travel or stays in Cusco. Customers can reach us through social media, email (info@machupicchuterra.com), and WhatsApp ((+51) 982 108 083 / (+51) 994 349 441).
• The Carmachupicchu website, under the Articles section, contains a wealth of useful information for customers about our services.

• In compliance with Legal Regulations and Law No. 29733, Personal Data Protection Law, the company MACHUPICCHU TERRA S.R.L., commercially known as MACHUPICCHU TERRA, informs its customers that the personal data provided, with prior consent, will be governed by the aforementioned law. This information will be processed by our company or through third parties strictly for the fulfillment of the services provided. The data will be incorporated into a personal database owned by MACHUPICCHU TERRA, with an address at Recoleta Street 208 – Cusco.
• The provided data will be stored as long as their use and processing are necessary to fulfill the previously described purposes.
• MACHUPICCHU TERRA reminds its customers that the company may share, use, store, or transfer this information to third parties domiciled in Peru, strictly when they are part of the provided service, solely to fulfill and carry out the services offered.
• Therefore, customers are informed that their personal data will only be requested in cases where it is essential for the initiation of a service or complaint management. If they refuse to provide such data, MACHUPICCHU TERRA will not be able to fulfill the requested services.
• Finally, customers may exercise their rights to information, access, rectification, cancellation, and opposition regarding their personal data at any time by making their request through any of the available contact channels for MACHUPICCHU TERRA.

• Carmachupicchu is a travel agency and tour operator that offers private transportation services to various tourist destinations in Cusco, as well as airport transfers and transportation to train stations heading to Machu Picchu.
• The required data for booking are: tourist’s name, number of companions, identification document, phone number, selected tour, travel date, and pickup hotel in Cusco.
• It is important for the tourist to inform promptly about any changes to the hotel or train service at info@machupicchuterra.com.
• Accepted payment methods are: Visa, MasterCard, American Express, Diners Club, and PayPal.
• The client must be present at the pickup point at the indicated time. Absence will be recorded as ‘No Show,’ with no right to a refund.

• Carmachupicchu only makes changes and modifications to private transportation services purchased through our website.
• Possible changes to this service include: passenger names, service type, travel date, or pickup location.
• Carmachupicchu only makes modifications at least 3 days (72 business hours) before the travel date.
• Changes and modifications requested by contacting us will only be processed during business hours from 9:00 AM to 6:00 PM. Additionally, requests must be sent clearly and concisely to info@carmachupicchu.com.
• There is no penalty if the change is requested at least 3 days in advance.

• Carmachupicchu will only process cancellations for private transportation services purchased through our website.
• Cancellation requests must be sent to info@carmachupicchu.com at least 3 days in advance.
• The cancellation refund will be processed within a maximum of 48 hours before the travel date. The refund will be issued using the same payment method the visitor used for the purchase.
• The payment gateway used (Visa, MasterCard, etc.) determines the time it takes for the funds to be reflected in the customer’s bank account (approximately 1 month).
• Last-minute cancellations are not accepted.
• The cancellation of private transportation services carries a single penalty of 25% of the service value (a 75% refund).

• As a virtual platform, Carmachupicchu displays service prices at the time of listing each service. This allows customers to be aware of the total amount to be paid and what is included or not in the service they are requesting or booking.
• The customer can make a payment for their reservation using the following methods: Payment system: Visa, MasterCard, American Express, Diners Club, or PayPal.
• Payment must be made 100% online.
• Carmachupicchu provides the following contact numbers for inquiries: office phone (51) 84 207064 or WhatsApp (51) 982 108 083. You can also email us at info@machupicchuterra.com, and we will be happy to assist you.

• Once the Client has made the payment, a payment receipt with the details of the acquired service will be sent to the email address provided.
• Once the Client has received their receipt, they must verify that the details (visit date, names, passport number or ID document, etc.) are correct.
• The services available on the platform include the main tourist destinations in Cusco. You can book a private service as well as a group tour.
• All services are organized by professionals in the tourism sector. They all have change and cancellation policies, which are detailed in this document.
• The offered destinations are in Cusco. In this sense, different destinations can be connected. This is facilitated thanks to our specialized team at Carmachupicchu, which focuses on tours in the Sacred Valley, Machu Picchu, and all destinations near Cusco.